Mrs Stylist services terms and conditions

THESE TERMS AND CONDITIONS
1. What these terms and conditions cover. These are the terms and conditions on which I provide services to you. The services I offer are described on my website at www.mrsstylist.com.
2. Why you should read them. Please read these terms and conditions carefully before confirming that you would like me to provide services to you. These terms and conditions tell you who I am, how I will provide services to you, how you and I may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms and conditions or if you require any changes, please contact me to discuss.
INFORMATION ABOUT ME AND HOW TO CONTACT ME
1. Who I am. I am Emma Gordon, a sole trader established in England and Wales and trading as “Mrs Stylist”. My address is 48 Fontarabia Road, London, SW11 5PF.
2. How to contact me. You can contact me by telephoning me on +44 7802 849 318, by emailing me at emma@mrsstylist.com or by writing to me at the address referred to in clause 2.1.
3. How I may contact you. If I have to contact you, I will do so by telephone or by writing to you at the email address or postal address you provided to me.
4. “Writing” includes emails. When the words “writing” or “written” are used in these terms and conditions, this includes emails.
MY CONTRACT WITH YOU
1. How I will accept your request to provide services. My acceptance of your request for me to provide services to you will take place when I tell you that I am able to provide you with the services, at which point a contract will come into existence between us.
2. If I cannot accept your request. If I am unable to accept your request for me to provide services to you, I will inform you of this and will not charge you for the services. This might be because of unexpected limits on my resources which I could not reasonably plan for or because I have identified an error in the description of the services.
YOUR RIGHTS TO MAKE CHANGESWhen you can make changes to the services. If you wish to make a change to the services, please contact me. I will let you know if the change is possible. If it is possible, I will let you know about any changes to the price of the services, their timing or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
PROVIDING THE SERVICES
1. When I will provide the services. I will provide the services to you at the times and on the dates agreed between us. If you need to cancel or reschedule a consultation, you must provide me with as much notice as possible and, in any event, at least 48 hours. If you fail to do so, I may charge you reasonable compensation for the net costs I will incur as a result of you cancelling or rescheduling the consultation.
2. I am not responsible for delays outside my control. If my performance of the services is affected by an event outside my control, then I will contact you as soon as possible to let you know and I will take steps to minimise the effect of the delay. Provided I do this, I will not be liable for delays caused by the event, but, if there is a risk of substantial delay, you may contact me to end the contract and you will not be required to pay for any services you have not received.
3. If you do not allow me access to provide services. If you have asked me to provide the services to you at your property and you do not allow me access to your property as arranged (and you do not have a good reason for this), I may charge you additional costs incurred by me as a result. If, despite my reasonable efforts, I am unable to contact you or re-arrange access to your property, I may end the contract and clause 6.4 will apply.
4. What will happen if you do not provide required information to me. Before providing the services, I will need certain information from you, for example your style preferences, your preferred colours and your size. I will ask you to provide this information by completing a short pre-consultation questionnaire.
5. Your rights if I suspend the services. If I have to change the time or date on which the services are to be provided, I will contact you in advance to tell you (save in the case of an urgent problem or an emergency). You may contact me to end the contract if I am unable to provide the services within three months of the original date and you will not be required to pay for any services you have not received.
YOUR RIGHTS TO END THE CONTRACT
1. When you can end the contract. You may contact me at any time to end the contract for the services, but in some circumstances I may charge you certain sums for doing so, as described below.
2. If you want to end the contract before the services have been provided. You can end the contract before the services have been provided. If you end the contract less than 48 hours before the services are due to start, I may charge you reasonable compensation for the net costs I will incur as a result of you ending the contract.
3. What happens if you have good reason for ending the contract? If you are ending the contract for a reason set out at (a) to (c) below, the contract between us will end immediately and you will not be required to pay for any services you have not received. The relevant reasons are:
  1. I have told you about an error in the price or description of the services you have asked me to provide and you do not wish to proceed;
  2. there is a risk the services may be significantly delayed because of events outside my control; or
  3. you have a legal right to end the contract because of something I have done wrong.
4. What happens if you end the contract without a good reason? If you are ending the contract other than for one of the reasons set out in clause 6.3, the contract will end immediately, but I may charge you for any services which have been provided to you prior to the date on which you end the contract. If payment has been made in advance using a gift voucher, no refund will be given.
MY RIGHTS TO END THE CONTRACT
1. I may end the contract if you break it. I may end the contract at any time by writing to you if you break the contract in any material way.
2. You must compensate me if you break the contract. If I end the contract in accordance with clause 7.1, I may charge you for any services which have been provided to you prior to the date on which I end the contract. If payment has been made in advance using a gift voucher, no refund will be given.
3. I may stop providing the services. I may contact you at any time to let you know that I am unable to provide the services. In such circumstances, you will obviously not be required to pay for any services you have not received.
IF THERE IS A PROBLEM WITH THE SERVICES
1. How to tell me about problems. If you have any questions or complaints about the services, please contact me. You can contact me by telephoning me on +44 7802 849 318, by emailing me at emma@mrsstylist.com or by writing to me at the address referred to in clause 2.1.
2. Summary of your legal rights. See the box below for a summary of your key legal rights in relation to the services. Nothing in these terms and conditions will affect your legal rights.Summary of your key legal rights
  This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.The Consumer Rights Act 2015 says:
  1. you can ask me to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if I can’t fix it;
  2. if you haven’t agreed a price upfront, what you’re asked to pay must be reasonable; and
  3. if you haven’t agreed a time upfront, it must be carried out within a reasonable time.
PRICE AND PAYMENT
1. Where to find the price for the services. The price of the services (which includes VAT to the extent applicable) will be the price set out on my website at www.mrsstylist.com unless we have agreed another price in writing. These prices may change at any time, but this will not affect any services you have already asked me to provide.
2. You will reimburse me for reasonable out of pocket expenses. You agree to reimburse me for any reasonable travel and other out of pocket expenses incurred by me in providing the services. This may include a fixed per mile charge if the location at which you have asked me to provide the services is outside the Greater London area.
3. When you must pay and how you must pay. I will invoice you for the price of the services, together with any out of pocket expenses as referred to in clause 9.2, when I have completed the services. You must pay each invoice within 14 calendar days after the date of the invoice. I accept payment by cheque or online bank transfer (BACS).
4. I can charge interest if you pay late. If you do not make any payment to me by the due date (see clause 9.3), I may charge interest to you on the overdue amount at the rate of 4% per annum above the Bank of England base rate from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay me interest together with any overdue amount.
5. What to do if you think an invoice is wrong. If you think an invoice is wrong, please contact me promptly to let me know and I will not charge you interest until we have resolved the issue.
MY RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
1. I am responsible to you for foreseeable loss and damage caused by me. If I fail to comply with these terms and conditions, I am responsible for loss or damage you suffer that is a foreseeable result of me breaking the contract or failing to use reasonable care and skill, but I am not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both you and I knew it might happen, for example if you discussed it with me.
2. When I am liable for damage to your property. If I am providing services in your property, I will make good any damage to your property caused by me while doing so. However, I am not responsible for the cost of repairing any pre-existing faults or damage to your property that are discovered whilst I am providing the services.
3. I am not liable for business losses. I only provide the services for domestic and private use. If you use the services for any commercial or business purpose, I will have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.
NO RELIANCE
The advice I give is based on my personal opinion. You acknowledge that any advice I give to you in the course of providing the services is based on my personal opinion. I make no statement and offer no guarantee that your use of the services I provide will produce and/or generate any particular outcome and any action you take (including purchasing clothing or other items) on the basis of, or in reliance on, the advice I give is entirely at your own risk. I also offer no guarantee as to the stock availability or price of any clothing or other items I recommend for you, nor do I offer any guarantee that there will be sufficient time during a shopping trip undertaken together to purchase all of the items on your shopping list.
OTHER IMPORTANT TERMS
1. I may transfer the contract to someone else. I may transfer my rights and obligations under these terms and conditions to another organisation. I will always tell you in writing if this happens and I will ensure that the transfer will not affect your rights under the contract.
2. You may not transfer the contract to someone else without my consent. You may only transfer your rights or your obligations under these terms and conditions to another person with my written consent.
3. Nobody else has any rights under the contract. The contract is between you and me. No other person shall have any rights to enforce any of its terms and conditions.
4. If a court finds part of the contract illegal, the rest will continue in force. Each of the clauses of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect.
5. Even if I delay in enforcing the contract, I can still enforce it later. If I do not insist immediately that you do anything you are required to do under these terms and conditions, or if I delay in taking steps against you in respect of your breaking the contract, that will not mean that you do not have to do those things or prevent me taking steps against you at a later date. For example, if you fail to make a payment and I do not chase you, I can still require you to make the payment at a later date.
6. Which laws apply to the contract and where you may bring legal proceedings. These terms and conditions are governed by English law and you can bring legal proceedings in respect of the services in the English courts. However, if you live in Scotland, you can bring legal proceedings in respect of the services in either the Scottish or the English courts and, if you live in Northern Ireland, you can bring legal proceedings in respect of the services in either the Northern Irish or the English courts.